Wrond temperature registered

[cesararaujo]

Hello

I have a few units of this device (https://store.ncd.io/product/industrial-iot-wireless-rtd-temperature-sensor/) 6 of them to be more precise. That where ordered as this id but came a different hardware. Like the picture bellow

I need to know why it registers 0ºc or 32F when the probe is at - 80ºc

What is wrong?

Some frames for help:

7e0019900013a2004261aca3fffec27f000403fce900271e0000000059
7e0019900013a2004261aca3fffec27f000403fcea00271e0000000058

Thanks in advance

[Eduardo_Mtz]

Hi Cesar, sure, let me ask you: Is this issue occurring with only one of your RTD sensors?

Could you please check if the RTD cables are in good condition? In your picture, one of the cables appears slightly bent, and I want to rule out the possibility of it being broken internally.

Would it be possible to swap this RTD sensor with another working sensor and test, to help us diagnose if the issue is related to RTD?

Thank you.