WIFI Static IP and Password

I just purchased the Direct to Cloud WiFi Temperature Humidity Sensor for MQTT, I am trying to set this up on our company network with a static IP, from reading other posts with similar issues I have concluded that it it could be the special characters used in the password,25 characters, alpha , numeric, and the special characters ($ ) | @ % -
unfortunately, I cannot change our corporate wifi. I have tried setting up the device on my home network both with DHCP and Static IP without any issue (not the same password). any suggestions on how I can resolve this issue?
thanks

Can you send me a private message with the password so I can take a look to see if there are any conflicts? I can test here based on that.

Also are you selecting the network SSID from the drop down list or are you manually entering it in the hidden network field?

Thank you,
Travis Elliott

I am not sure how to send a private message. cant find the option?

Just click on my name here(TravisE_NCD_Technica) and you should see a Message option.

I have sent several MSG . no response yet.
any update?