NCD Contact closure email generator will not boot after configure

We have several of these units in the field working well, no problems with configuring the units and sending emails, but yesterday upon adding a 3rd email address to one units outputs it would not reboot, it just showed a solid purple light, I figured this was just a problem with the single device but upon adding the same email address to another device it ran into the same problem. I have reflashed the firmware onto both devices but I would like your input as to what may be causing the issue.

Is there any way you can send a screen shot of the settings you are entering?




This bricked it

after removing all the email addresses from the configure it boots no problem,

4 email adresses in the power on, 4 email addresses in the input 1 close, 4 email addresses in the input 1 open, 4 email addresses in the input 2 close, 4 email addresses in the input 2 open, 3 email addresses in the input 3 close no problem, added a 4th email address to the input 3 close and it bricked again

back to 3 emails in the input 3 close, added one email to the input 3 open and it bricked

It sounds like a storage space issue possibly. Let me investigate further.

any luck? can the memory locations be shifted around in the firmware to allow more room for storing emails? I believe the chip specs say it has 4mb of memory which seems like plenty