IOT Edge Computer Wireless Connectivity

I have an IOT Edge Computer (PR55-36) and am trying to connect it to a MOXA wireless access point. I have the SSID/passkey/protocol from the MOXA and have entered it into the wi-fi section of the Network tab, however the I/O on the Edge device consistently says that wi-fi is “down”.

Is there any documentation on how to connect this edge device using Ethernet/Wifi? The steps at https://ncd.io/lte-cellular-ethernet-wifi-iot-edge-computer/ are not working for me.

  1. Connecting to Ethernet is straight forward. plug the Ethernet cable and select Ethernet as your network.

  2. same goes for wifi. make sure your id and password are correct. ( case sensitive).

you can share a screenshot of your settings and we can take a look