Hi,
I’ve been setting up this modem: Industrial IoT Wireless Ethernet Gateway/Modem Receiver (ncd.io). Perhaps I’m not understanding something correctly. I’ll list my steps to debug this issue:
What am I doing wrong?
Hi @andrewd I recommend following the step-by-step instructions provided in this video:
Please take a look and let us know if you have any questions.
Thank you,
Eduardo M.
I’ve done this. But I get “cannot connect” as shown in the images
are you trying to access using ethernet or USB ?
Make sure the internal jumper in the correct spot.
for USB – jumpers should be in USB position and for ethernet it should be at ethernet
Is there some sort of manual Im missing here? I mainly just code and have no experience with networking or setting up these devices.
are you trying to access using ethernet or USB ?
Currently I just plugged the modem into the computer’s ethernet port. Video didnt describe where the other end of the ethernet cable was connected. Alpha station does see the modem and I was able to use the configuration tool as well.
for USB – jumpers should be in USB position and for ethernet it should be at ethernet
Is there a picture or reference?
I followed the steps in the video but got an unable to connect after clicking ok in alpha station and am unsure why it is occurring. I could use some help debugging.
I’m only doing this to verify that I can get basic communication between the device and my computer. Should I skip this step if the software isnt working? Is it possible to set up a call?
Hi,
Make sure you have selected “Discover Network Devices” then hit ok. In your photo you are using the Com port.
Thanks
Hi I’ve tried that. It doesnt work.
If you’re seeing the Ethernet modem in Alpha Station, but can’t connect to it, then odds are that either the jumpers on the Modem are set to USB which prevents the Ethernet module from talking to the wireless network OR the IP address you’ve assigned to the Ethernet modem is not on the same subnet as your PC.
The simplest solution is to check the IP address of your PC on whichever port its connected to and assign the Ethernet module an IP address based on that. If your ethernet port has an IP address of 168.86.1.77 you can set the IP address of the module to 168.86.1.78 etc. If the Ethernet module is not within the same subnet as your PC then your PC will not know where/how to route the requests.
As for the jumpers you can open the modem and you should see some black jumpers, one side marked USB and the other marked ETH. Make sure the jumpers connect the middle and pins on the ETH side.
When working with Ethernet and Wi-Fi Modems, Make SURE Your Computer and the Modem are sharing the same network through a DHCP Router. You can always set a Static IP Address at a later time, but for first time use, DHCP is highly preferred. Do NOT use a Network Switch or Plug the Ethernet Cable Directly into your Computer. Make Sure Alpha Station is permitted to Talk to your Network as Windows 10 May Ask to Allow Network Access (Be Sure to Allow Network Access). Also, Make Sure the Ethernet or Wi-Fi Modem is Powered Up. Section E (Above) will Populate with the IP Address of your Modem if Alpha Station is able to communicate with the Modem on your network. If not, check your network carefully before proceeding or Contact your Network Administrator to Resolve Networking problems.
Ah, these instructions were buried under the alpha station docs.
I plugged it directly into the computer. Will consult with IT to attach to the router.
I can try this too while waiting
Would your instructions change based on this information?
Just set it to 169.254.17.233?
Thanks! That worked. Ok, going to figure out what solution to record data in a db and run automated tasks.
@andrewd Great!, I would recommend you utilizing Node-RED, a visual programming tool that facilitates the management of NCD Sensor data. By installing Node-RED and our NCD Library, you will be able to efficiently get and manage sensor data as well as configuring sensor parameters. Node-RED also allows for the creation of straightforward flows to transmit data to various databases, such as InfluxDB, MongoDB, SQL, and others.
For detailed instructions on installing Node-RED on a Windows PC, please refer to the following article:
We have a comprehensive collection of articles on using Node-RED with NCD Sensors. Please review the available resources to find relevant information:
Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Thank you,
Eduardo M.
Great thanks. Will do.