I recently placed an order of the NCD website for a DC-DC convertor. When the product arrived, it was not the product I ordered or the product listed on the invoice. I read through the entire NCD website trying to find a section on misshipments. I couldn’t find anything about this subject. The only thing I could find was an RMA request form. I filled this form out, fully explaining the situation and submitted it. A few hours later I received a response with an RMA number. I e-mailed back with a photo of the product part number and invoice, and requested a prepaid label to return the product. I waited 4 days with no response. I then e-mailed back to confirm receipt of my last e-mail. No response. I then called NCD. I explained the situation to the person who answered the phone. She told me that they had a new person in shipping and they must have pulled the wrong part. I asked for a prepaid label to return the product. I was told that they had no way of sending me such a thing, but if I returned the product they would reimburse me for the shipping. At this point, I had no interest in throwing good money after bad and declined.
The NCD wesbite needs some way of handling misshipments with a policy about it. You should also respond to customer e-mails.
Sincerely,
John Hidley