Basestation does not connect to relay board

I received the:
Relay Controller 1-Channel General Purpose SPDT + 8 Channel ADC ProXR Lite - 5 Amp SPDT, and the
WiFi Communications Module with Bluetooth USB MQTT

I have downloaded and installed the Basestation software.
The Relay board is connected to a 12VDC supply
The Relay board is also connected via USB to a Windows 10 computer. The USB device is recognized at a “Silicon Labs CP210x USB to UART Bridge(COM11)”

At startup, the comm board displays a blue and a red LED, that quickly changes to green and red, then to just the red LED flashing twice in quick succession.

When I run Basestation and select COM11 and 115200 baudrate and click OK, Basestation tries to connect and displays a message (The controller did not respond at the baud rate you selected), tries a bunch of other rates, fails and exits.

It does not advertise for Bluetooth pairing, and does not show up as a WiFi access point.

Any suggestions as to how I can get Basestation to talk to the relay module?

Thanks,

jw

Any suggestions at all from the company on this one?

I have spent a fair amount of time trying to get you product to be recognized by my Windows machine, to no avail. I posted a fairly detail description of the problem above, and heard nothing at all.

Any help at all here, or it is just RMA time?

Hi,

Are you supplying 12VDC to the relay controller the module is installed in? It cannot be powered over USB, it requires 12VDC.

Yes. As mentioned in the original post, above: The Relay board is connected to a 12VDC supply