We are a new-in-box ZUXPSR325PROXR_PLUGGABLE relay controller into equipment. We found that both of the ones shipped on the order have bad solder joints to plug-in connector headers on the board. It appears that the solder tails on some of the headers had been cut off before soldering. The connector bodies are firm to the board but many of the connections do not work. We will need the boards replaced.
Hi Paul,
An RMA can be requested at: Log In ‹ NCD.io — WordPress
Apologies for the inconvenience on this as it does appear to be a manufacturing defect.
Once the RMA is submitted the system will send you an email with instructions and you can respond to that email or this ticket with any questions.