Alpha On unable to cummunicate to WIFI Microgateway

Hi I´m tryng to connect to AlphaOn windows rel 1.0.2.14 to WIFI Micro Gateway MQTT ( https://store.ncd.io/product/mqtt-gateway-wifi-long-range-iot-sensors/) unit via USB serial port . Not sucess in any pc or port; “Unable to communicate with Modem”
From web documentation looks supported. Any clue?
i can send you serial port logs for debugging

MQTT gateway does not work with the Alpha station.

Thank you for your answer.
I would suggest you update documentation or list supported devices . Both would help us
Alpha Station - Sensor and Control Software for Windows using Visual Studio - ncd.io
" A. Select COM Port if you are working with a USB Modem or Gateway. This options is also compatible with any other COM device we may release in the future, including RS-485, Bluetooth, RS-232, etc."
BR