Hello. We have a new ZUXPSR325PROXR with a Gen 3 Ethernet module. After a factory reset with the jumper installed to force a static IP address of 192.168.1.88 we can ping the port. However, we can’t access the Web Interface. Our system does not have DHCP.
Is the IP address of 192.168.1.88 within the subnet of the network interface card on your PC that is being used to access it? If not then your browser will not know how to address the request.
You can check the subnet of your NIC using the command line on windows and using the command:
ipconfig
It is recommended to use the NCD Config Tool when possible to set a custom static IP address instead of the static IP jumper.
Can he send screenshots of the reported IP address and subnet of his NIC as well as a screenshot of what the config tool is saying that the module’s IP settings are?