I tried looking some other information to fill the blanks in order to setup the whole thing. However once I finished filling up the necessary information (including WiFi Setting - Network & Password, Server Settings - Domain, Port, Enabled Use Secure Connection, Client Settings - User Name & Password)
Saved Settings. Then nothing is shown. Refreshed(F5). Reconnecting again. Showed me the very 1st page?! Nothing has been saved?
Tried the whole thing again. Filled information at WiFi Setting and Server Settings are saved but nothing is found at Client Settings.
Tried the whole thing for a few times more, still the same result.
I can successfully find the ‘connectionState’ showing “Connected”.
However, I cannot find any “Gateway_Config” and anything about sensor. (Sensors are powered up and they were tested okay and function properly when I am playing with Wireless USB Modem.) During the setup, the USB Modem is disconnected.
I have tried refreshing the Device twin page many times
I follow your advice and try getting message through the Cloud Shell. After I run that command, I have pressed RST on all the sensors I have. However nothing comes out. Refresh the Device twin page again. Still the same result.
Please correct if I am wrong
In order to keep it simple and debug one by one, I thought the ‘Devices’ tab of gateway web page will keep showing the incoming device message when I press RST on the sensor. However like what I posted before, no record is shown under the “Sensor MAC” (I tried keep refreshing to see any new incoming).
I received your email with video. Thank you for that.
It appears to me there may be an issue with the Wireless module in the Gateway device. Could you try pulling the wireless module out of the USB modem, then install it in the Gateway and then see if you get data on Azure? If you do then we know there are issues in the configuration of that wireless module and we can correct that through the USB modem using Digi’s X-CTU software(I can provide instructions if this is the case).
I swap the wireless module between USB modem and Azure gateway. Firstly I tried the modem and it works! Receiving the data properly when I am using Alpha Station. And then I power up the Azure gateway and start the event monitor via az command. Press the RST. Message finally comes out!
May I know why there are differences in the link above and my device twin on the “Gateway_Config”? I don’t have any but the link got it. Apart from the sensor node info., I also need gateway information.
Ah, that all makes sense. Module wasn’t bad, just not fully seated.
These modems were designed around the previous 2.4ghz modules offered by Digi. Unfortunately we can no longer get those modules so we had to make one ourselves using their surface mount modules. Unfortunately it’s a very tight fit in the existing design.
Originally both modules are FULLY seated on USB modem and Azure gateway. At that time, USB modem works well but not Azure gateway.
Next, after you told me to try swapping, I swapped. (I recalled I pulled so hard to get the module out from the gateway and pushed so hard the module from modem to the gateway board.) At that time I noticed that it’s not fully seated but i think it should be well connected still.
And then both USB modem and \gateway work like charm.
At last, just wanna point out that no room for me to push the module to the board when I did the swapping.