RR55-36 edge computer OLED display won't turn on

[marcepalma]

No, the OLED screen is off and the led still remains bright blue

[Bhaskar]

send a private ticket and we can schedule a call
https://ncd.io/technical-support-for-ncd-industrial-devices/

Thanks

[marcepalma]

My partner sent the ticket

[Bhaskar]

we have not received the ticket.
can you share the ticket number