ProXR unable to access software in run mode

We have a new ProXR relay 8x with 40A relays with the new Gen 3 ethernet. I programing in a static IP and changing the name of the controller we can not access the controller in run mode, only in program mode. How do i get the controller to work in Run mode??

Hi,

The RUN/PGM mode on the proxr board doesn’t affect its network/communication configurations.

What method are you using to access the controller when it fails? Are you referring to via Base Station, Web Interface, or via TCP from another software?

Can you run the NCD Config Tool V2 (https://github.com/ncd-io/ncd_Ethernet/raw/refs/heads/main/NCD%20Config%20Tool/NCD%20ConfigTool%20V2.exe) and send a screencapture of the basic settings of the module as well as the IP address in the top left of the window?