PR60-21 ZPOT8PROXR wifi network can't be connected to out of the box

Hardware
1

I am trying to follow the guide here NexGen WiFi Module User Guide - ncd.io
When powering on the NexGen module connected to the board, the initial state is a green flashing LED. By hitting the ‘C’ button the state changes to a flashing blue LED as described in the guide and the “NCD_NexGen” SSID network is available. However when trying to connect with the provided password (“NCDBeast”) I get a “Can’t connect to this network” error message. I am fairly sure the issue isn’t incorrectly inputing the password as purposefully putting an incorrect password gives a different error message. I have tried to use a phone, laptop, desktop computer to connect to the wifi with no success.
Are there specific wifi adapter settings I need to properly connect to the network when in configuration mode with the flashing blue LED?

2

I’m not sure what would be causing that issue.

I would recommend a factory reset to the NexGen module.

To do that:

  1. Put the module into configuration mode(Flashing Blue LED).
  2. Press and hold the C button until the LED begins flashing random colors or stops flashing Blue.
  3. The module will reboot into configuration mode with factory default settings.
3

I tried the factory reset you recommended. After the reset the device switches back to a flashing green mode rather than a flashing blue. I have yet to see the device reach a flashing blue LED on powerup. Here is a video to see if I am doing something wrong here: 20230605_215029.mp4 - Google Drive

4

Ok. Go ahead and press the C button to put the device into configuration mode. There you should be able to tell if settings were factory reset.

5

The issue from before is still present after factory reset. Attempting to connect to NCD_NexGen wifi network yields a ‘can’t connect’ error from multiple devices.

6

I have never heard a reported issue like this. I do not know what would cause that and I am unable to replicate it here with multiple modules.

I would recommend returning the module for RMA:

7

Alright. Thanks for checking. I’ll go through RMA.

8

If you have not submitted the RMA yet can you note on the RMA to “See Travis”? If you have already submitted the RMA can you provide the RMA number so I can flag it to come to me?