PR52-33A (ind. temp/hum sensor) won't connect to new gateway

Hi @TravisE_NCD_Technica ,
The new gateway is not updating its telemetry on Ubidots. It does it once when powered on and getting to green but after that, no more updates. (See MicroGateway variables and updates not sending to Ubidots - #2 by ybakos)

I do not have the old gateway as I have deployed it. But, that old gateway has been powered on, has a sensor connected to it, and seems to be ok so far. (I am willing to bet that I will not see further Gateway telemetry updates though.)

When you say “If the sensor shows up on the Gateway’s Devices tab then it should show up on Ubidots as well.,” I agree, but here is what I see happening:

  1. Sensor is on and at a proper distance. I put the gateway into config mode. I view the devices tab and the list is empty.
  2. I turn off the sensor and turn it back on (or hit Reset). The sensor then suddenly appears in the gateway devices list.

Shouldn’t the sensor appear in the devices tab of the gateway immediately? Because it does not, I am suspicious that they are not talking/connecting once I put the gateway in run mode and it is green.