PR49-24C Not Going Into Configuration Mode

Software
1

Hello,

I am using Alpha Console to configure my sensors in my system via the PR55-17B. I was able to do my other sensors however I am having trouble getting one of my PR49-24C Light Sensors to go into configuration mode. I hit the RST button then hold CFG for 6 seconds. Is there a way to factory reset the sensor?

Thanks,

Jordan

2

To factory reset the sensor press the RST button then hold the CFG button for 20 seconds.

3

It seems that the factory reset didn’t fix my problem. Is there anything else I can do or would I need an RMA?

4

hi,
send me a private message and we can schedule a call and take a look.

Thanks

5

After talking with @Bhaskar on the phone I tried swapping the Radio Modules of a working sensor with this one. The new radio module made the sensor functional. I will look into getting a USB programmer but in the meantime I will send it in for RMA.

Thank you for the help!