Not receiving data via modem from light sensor

#21

I’ll tag one of the developers of Alpha Station. @ryan could you take a look at this?

0 Likes

#22

Are there any updates on this?
Ryan (National Control Devices)

Mar 19, 10:11 -05

Hi Elijah,
I have forwarded your ticket to Jacob, who should be able to help you further on this.
Thanks,
Ryan

0 Likes

#23

Hi Elijah,
I have also seen this happen, a senior software developer will be looking into this soon. I have seen this happen when other devices in the area are transmitting during configuration. Please shut down all devices in the area and click the “Read Sensor Configuration (Forced) button” to see if it recovers. I have not been able to resolve this 100% of the time. The LabVIEW software may be required for device configuration (see product pages) until we can get a resolution for this.
Thanks,
Ryan

0 Likes

#24

Hi,
If you want you can also use our Labview UI for testing and debugging.
It also has data logging and data exporting capabilities.

Thanks

0 Likes