Hi,
We have recently been changing a few things on our site and had to re-boot modems, etc.
When power was brought back up we lost connection to the Mega Modem.
I have since been going around in circles trying to reconnect to the thing.
Setup :
Windows 10 - Ver 21H1 Build 19043.1263
Ethernet (wired) link to primary router on 192.168.0.7 on PC.
I’ve tried going through the “initialisation procedure” for the Mega Modem - press red button until status light is "blinking blue " - I can see the Mega Modem in the Wi-Fi list and connect to the Mega Modem on 172.217.28.1 (although it doesn’t connect automatically). Check settings, save settings - Mega Modem flashes “red/yellow” then status light goes to “blinking green”.
Mega modem Current IP 192.168.0.11 MAC F0:08:D1:EE:DE:B4
Can access “setup” page via web browser using this IP - so able to communicate with Mega Modem via webpage link.
Status Light is “blinking green”
Boot Alphastation
Alpha Station shows Mega Modem as “Discovered Network Device” at 192.168.0.11 and correct MAC address and firmware V1.0.0
Wireless Destination flag is set “on” with address of 0:13:A2:0:40:CE:2D:32 (default).
Megamodem Status light is solid green
Selecting the Mega Modem brings up the Alphastation connection selection screen (Ver 1.0.2.11 - although installation s/b 1.0.2.12).
Selecting “Sensor View and Setup” :
Megamodem flashes “red over green” and “Unable to communicate with Modem” popup appears.
Go to “Communications Recovery” - “Recover Modem Default Settings”
Megamodem status light flashes “red over green”
Close recovery screen.
Selecting “Sensor View and Setup” :
Megamodem flashes “red over green” and “Unable to communicate with Modem” popup appears.
Close Alphastation.
Megamode light goes back to flashing green.
Try reconnecting via the webserver - no problem. Just can’t talk via Alphastation.
Given that the Mega Modem was working and communicating before we repowered - any ideas?