Hello,
I have an Azure Micro gateway and an environmental air quality sensor that I have set up. However, I find that it very often disconnects for 40 minutes at a time. I am not sure if it is the sensor losing connection or the gateway.
Why is this happening? How can I increase reliability?
Thanks,
Charles
Hi Charles,
Can you provide more details? Does this happen at a regular time?
For what it’s worth we no longer recommend this gateway for new designs. We instead would recommend our Enterprise Lite Gateway here:
If this is a new purchase I would highly recommend returning the Azure Gateway in exchange for an Enterprise Lite gateway.
Thank you,
Travis Elliott