I am getting communication error in Alpha station when using the Wireless to Ethernet Modem and Wireless RTD Temperature Sensor Transmitter. Wireless to Ethernet Modem is connected to router with static IP address and DHCP is Off, refer below modem configuration.
I was getting the same error and had followed all the steps you suggested. I am still not able to connect to my modem. I was able to connect before but now I am not and noticed a red LED turned on. See the picture below:
I only have alpha station on and I am still unable to connect to the modem. I was able to change the modem’s configuration via the NCD5500_App and see those changes (Set it to a static IP and saw the results when looking at the UDP port 13000).
My best guess here is that the Ethernet module is functioning properly and Base Station is able to establish a TCP socket connection to it. All of the settings you have outlined for the Ethernet module appear correct.
I would say there is an issue communicating with the XBee module installed in the modem and that is what is throwing the error. You can try resetting the XBee module to factory settings by clicking Communications Recovery in Alpha Station:
Be sure to use the “Recover Modem Default Settings”, if this does not work, you will need to go into the NCD5500 software and change the baud rate from 115200 to 9600 baud, then try the “Recover Modem Default Settings”. Once you have recovered settings, you must go back into the NCD5500 software and return the baud rate from 9600 Baud to 115200 Baud. Hope this helps.