24-Channel DPDT Signal Relay Controller + 8 GPIO with I2C Interface not working

I have multiple 24-Channel DPDT Signal Relay Controller + 8 GPIO with I2C Interface boards and use the same python code for all. I commissioned a new relay board today, same as mentioneed above, however I cannot recognize the adresses as with the others. I issue the command, i2cdetect -y 1 and receive a blank matrix in return.
the cuyrrent boards responds with:
pi@raspberrypi:~ $ sudo i2cdetect -y 1
0 1 2 3 4 5 6 7 8 9 a b c d e f
00: – -- – -- – -- – -- – -- – -- –
10: – -- – -- – -- – -- – -- – -- – -- – --
20: – -- – -- – -- – -- – -- – -- – --
30: – -- – -- – -- – -- – -- – -- – -- – --
40: – -- – -- – -- – -- – -- – -- – -- – --
50: – -- – -- – -- – -- – -- – -- – -- – --
60: – -- – -- – -- – -- – -- – -- – -- – --
70: – -- – -- – -- – --

All the other boards respond with the the following:
pi@raspberrypi:~ $ sudo i2cdetect -y 1
0 1 2 3 4 5 6 7 8 9 a b c d e f
00: – -- – -- – -- – -- – -- – -- –
10: – -- – -- – -- – -- – -- – -- – -- – --
20: 20 21 – -- – -- – -- – -- – -- – -- – --
30: – -- – -- – -- – -- – -- – -- – -- – --
40: – -- – -- – -- – -- – -- – -- – -- – --
50: – -- – -- – -- – -- – -- – -- – -- – --
60: – -- – -- – -- – -- – -- – -- – -- – --
70: – -- – -- – -- – --

Can you direct on what the issue may be, there are no jumpers in place

can you share a picture of the setup ?

here is the RaspberryPi and the controller connection. its been pulled from the main panel so I can test

setup looks good.

This board has two I2C expansion IC and its extremely strange that both are dead.

  1. can you try a different i2c cable
  2. install pull ups
  3. see if there is anything short on bottom side

tried 2 other cables with the same result. When you say, “pull-ups” what are you referring to?

just confirmed that there are no shorts behind either

I will recommend sending it for a repair/replacement
https://ncd.io/contact-us/product-returns/

Thank you Bhaskar, I appreciate the support